We've Got You Covered
You can purchase from with absolute confidence, backed by our 45-day return and parts replacement.
Shipping policy
Shipping Strategy:
- We will be using the DHL Worldwide Express Managed Markets only.
Shipping Policy:
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Can I order and Ship to My Freight Forwarder in the USA?
Your order will need to be placed on the USA site or by contacting us directly by email at service@johnlouishome.com -
HOW DOES MY ORDER SHIP?
At John Louis Home, we utilize DHL Worldwide Express to ship our products. All orders are directly shipped from John Louis Home and are sent via Standard DHL Worldwide Express service. -
HOW LONG WILL IT TAKE?
Your order should arrive within 5-7 days of when the order was placed. However, please keep in mind that it may take up to 24-36 hours for us to process your order.
If a carrier loses an item or returns an undeliverable package to us, we will contact you to confirm the reshipment of the item(s). Please note that often carriers do not contact John Louis Home before the item is returned. You can follow the movement of your ordered item(s) by using the provided tracking numbers.
